Refund & Cancellation Policy

Last updated: October 2026

Neuva AI is a sole proprietorship based in Aligarh, Uttar Pradesh 202137, India. Grievance Officer: Ramprakash Deshwal, [email protected], 9759115656.

This policy applies to plans and credit packs purchased on https://neuvaai.com, operated by Neuva AI.

Cancellation

• All plans are one-time purchases valid for the period bought (1, 6 or 12 months) and do not renew automatically. There is no subscription to cancel, and you will not be charged again unless you choose to buy again.
• You may stop using the Service at any time.

Refunds

• Unused purchase: you may request a full refund within 7 days of purchase if no credits from that purchase have been used.
• Used credits: once any credits from a plan or credit pack have been used, that purchase is not refundable, because the AI service has already been delivered.
• Payment deducted but plan/credits not received, or double payment: email us with your payment details. After checking, we will either activate your purchase or refund the amount.
• Service failure: if a generation fails due to an error on our side, the credits are automatically returned to your account.
• Accounts suspended for breaking our Terms (for example, account sharing or abuse) are not eligible for a refund.

How to request

Email [email protected] from your registered email with your name, registered email, payment date, amount and Razorpay payment ID (if available). We will reply within 48 working hours.

Refund timeline

Approved refunds are made to the original payment method through Razorpay within 5–7 working days. Your bank or payment app may take a few more days to show it.